This policy sets out your right to cancel and be refunded. It is in addition to your rights under the CPA and ECTA, which this policy does not limit.
A. Courses (Seedway LMS)
A1. Refund schedule
| Situation | What you get |
|---|---|
| Within 7 days of buying the course (cooling-off period) | Full refund, no reason needed and no fee |
| Day 8 to day 30, and you have completed less than 20% of the course (goodwill) | Your choice of a 50% refund or a 100% credit towards another Seedway course |
| After day 30, or 20% or more completed, or certificate already issued | No refund, except where the situations below apply |
| Duplicate or mistaken payment | Full refund |
| Course not delivered, or you cannot access it and we cannot fix it within 7 days of your report | Full refund, or equivalent access |
| We withdraw the course or change it materially | Full refund, or an alternative of equal value if you prefer |
| Course or service not performed with reasonable care and skill (CPA) | The remedy the law provides, including a refund where appropriate |
The 7-day period starts when your payment is confirmed. The goodwill window is our own policy and may be changed for future purchases.
A2. How to request a refund
- Email info@seedwaycapital.co.za from the email address used for the purchase, or use info@seedwaycapital.co.za.
- Include your full name, course, PayFast or order reference and the reason (reason optional during the cooling-off period).
- We reply within 5 business days.
A3. How refunds are paid
- Refunds go back to the original payment method through PayFast. We do not deduct an administration fee or transaction fees from a cooling-off refund.
- Cooling-off refunds are paid within 30 days of cancellation (we aim for 10 business days). Other approved refunds are paid within 15 business days.
- Your bank may take additional days to show the credit.
- On refund, your access to the course ends. Certificates issued for a refunded course are withdrawn.
A4. Learners under 18
A parent or guardian (the person who paid) makes the request, and the refund is paid to the original payer.
A5. Other notes
- Payment plans or bundles, where offered, are governed by the applicable written terms. Cancelling stops future instalments and the same cooling-off rules apply to the first payment.
- Corporate or bulk purchases are governed by the written quote or agreement.
- Please contact us before opening a bank dispute so we can resolve it quickly.
B. Events and seminars
B1. Paid events
| Situation | What you get |
|---|---|
| You cancel 14 or more days before the event | Full refund, less any non-refundable ticketing or payment fee charged by Quicket, or a free transfer to another date or person |
| You cancel 7 to 13 days before | 50% refund, or transfer to another attendee or a future date |
| You cancel less than 7 days before, or do not attend | No refund. You may transfer your ticket to another person if you tell us at least 48 hours before |
| Seedway cancels the event | Full refund (including fees), or transfer to the new date |
| Seedway postpones or materially changes the date, venue or programme | You choose a transfer or a full refund within 14 days of our notice |
| Duplicate purchase | Full refund |
B2. Free events
There is no charge. Please release your seat if you cannot attend so others can attend.
B3. Tickets bought through Quicket
Quicket processes the payment and refund. Send your request to us (and, where needed, through Quicket) with your ticket reference. Quicket's own terms also apply.
B4. Minors at events
Minors must be accompanied by a parent or guardian unless the event page says otherwise.
Contact
Refund requests: info@seedwaycapital.co.za.